Considering a New Pizza POS System? Don't Forget About These Often Overlooked Features

12/17/19 8:00 AM

young waiter working in pizzeria checking out customer at point of sale

Pizzerias are a unique vertical of the hospitality industry. Even a skilled full service  restaurant owner or bar manager would need to learn the nuances of the pizza industry to succeed.  In the same way, you wouldn’t expect a traditional restaurant point of sale (POS) system to have the capabilities to address all the distinctive needs of pizzerias. 

Pizzerias require a specific set of features unique to their industry, and frankly, most restaurant point of sale systems aren’t set up to properly meet these needs. If you are looking to invest in a new POS system for your pizza shop, it’s critical that you know exactly what features to look for. 

Download our free Pizza POS Buyer's Guide.

Advanced Online Ordering Capabilities and Pizza Delivery Services 

In today’s competitive environment, pizzerias are expected to offer online ordering and delivery services, so it’s critical that your POS system has an integrated online ordering and delivery management system that works on any device.

What to look for in a pizza POS system: 

  • Google Maps integration for delivery drivers 
  • Integrated on-demand delivery services with third parties like DoorDash
  • Powerful reporting and analytics for online sales 
  • Omnichannel customer loyalty program that works no matter how the order is placed
  • PCI-DSS compliance

Some pizzerias may consider using only third-party online ordering and delivery services if they can’t be integrated into their POS, but take heed: unless you have an integration, the third party retains and owns all of the ordering and customer information. Make sure you can access this critical data by ensuring your online ordering and delivery services can be integrated into your pizza POS system. Also keep in mind that without integration, you could end up spending more time managing separate technologies instead of serving up the orders your customers crave.  (You might also be interested in reading our blog: Top Tips for Optimizing Your Pizzeria's Online Ordering Experience.) 

Your staff (and customers!) will also benefit greatly from a solution that offers Google Maps integration. This helps to constantly update drivers on road conditions, so delivery staff can avoid getting lost or caught off-guard by construction or detours. 

Key advantages to your pizzeria: 

Customers have come to expect an effortless online ordering and delivery services. Give them what they are looking for in 2020. Not only can you increase customer satisfaction, you can improve retention and broaden your customer base. 

Delivery and online ordering for pizza shops also provide an additional revenue stream for your business. As the average pizza online order is 18% higher than phone orders, pizzerias that leverage online ordering and delivery can expect an increase in profits. 

Easy Order Entry and Intuitive Navigation for Pizzerias

Don’t overlook the importance of an easy, intuitive order entry system, as it can make or break your business. 

What to look for in a pizza POS system: 

  • Intuitive interface for ease of use and training
  • Efficient ordering screens at workstations that enable order entries in fewer keystrokes 
  • Customization options to add shortcuts for popular items and modifiers 
  • Industry-specific software equipped with features and capabilities your pizzeria needs
  • Powerful and quick enough to keep up with high-volume environments 

Key advantages for your pizzeria: 

When you have a fast, intuitive interface with easy navigation, faster speed of service isn’t a possibility—it’s an inevitability. Employees can enter orders quicker whether on the phone or in-person, and customizable buttons allow your pizzeria to create the shortcuts you need for even faster service. This is especially important in the pizza industry, as a large percentage of your orders include requests for some sort of customization. 

Easy navigation of the order entry screens also allows for faster and more accurate order entry, which is crucial for customer satisfaction. It’s critical that you can deliver positive experiences, since over half (51%) of customers will never return after just one negative experience.

However, when your pizza POS system is equipped with intuitive navigation and the capabilities you need, orders are more accurate and on-time, which help provide a positive experience for your customers. 

Reliable Support Services for Your Point of Sale Software 

Investing in the right technology for your pizzeria is top priority, but don’t overlook the importance of finding the right POS provider. The POS provider you choose plays a critical role in the overall ROI of your technology investment. Learn more about all of the critical features your pizza POS system needs to have by downloading the Pizza POS Buyer’s Guide.

What to look for in a pizza POS system: 

  • POS company that specializes in pizza
  • Has a quick response time
  • Offers 24/7/365 availability 
  • Staffs a US-based support team 

Key advantages for your pizzeria: 

First and foremost, only a reputable pizza POS provider that specializes in your industry will know your unique challenges and can identify the right solutions to put in place so you can overcome them. They can also guide you on how to leverage your solutions to get the best return on your investment. 

If there is ever an issue with your pizza POS system, you need a provider that can get you back up and running ASAP, and has the expertise to answer the questions or concerns you have. With a US-based provider that offers 24/7 support, there is no outsourcing, no call centers, and no on-call services. That way, you’ll get faster response times and less downtime when issues arise. 

Scalability for Future Growth of Your Pizzeria 

It’s critical to consider not only the features and functionality your pizzeria needs right now, but also what you will need in the future. 

What to look for in a pizza POS system: 

  • Has ongoing software updates
  • Multi-unit reporting capabilities
  • Customizable menus, specials, and reports by location
  • Can easily add or remove stores 
  • A customer master list to offer loyalty rewards across channels and locations

Key advantages for your pizzeria: 

By investing in technology that can scale and grow with you, you are opening yourself up to a greater growth potential for your business and a more effective way to achieve pizzeria success. Scalability with your technology helps you better prepare for the future. 

What your pizza restaurant needs now may not be the same as what you will need next year, or the year after. As your business grows and the industry evolves, your needs will change. A point of sale is an important investment for your business, so make sure you can get a better return by investing in a system that can take care of both current and future needs. 

Upgrading Your Pizza POS System

As a pizzeria owner, you may be concerned that upgrading your system could lose all of your historical data, or that the installation will require significant downtime and training. And while this may be true if you invest in just any run-of-the-mill restaurant POS, this fearful mentality can sometimes be what holds your business back.

However, when you find the right pizza POS technology and the right provider, these concerns will be reduced.  Industry-leading pizza POS systems, like what Revention POS offers, make it easy to switch over from your legacy system. Our industry experts are adept at handling the transition, installation, and training—making the process hassle-free and stress-free for pizzeria owners. Our systems are designed specifically for pizzerias, and include the critical functions and features that will prove instrumental in your success. For more information, request a demo today. 

Pizza POS Buyer's Guide

Rahul Bakshi

Written by Rahul Bakshi

Vice President of Product and Marketing

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