Sean O'Shea


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Relationship Between Restaurant Customer Experience and Profitability

By Sean O'Shea on 2/11/20 8:00 AM

Customers Expect Superior Restaurant Experiences

A restaurant’s brand is no longer just about the food. Now, the restaurant customer experience (CX) plays a vital role in which restaurants customers choose. The CX is the connection a customer has with your brand and all of the touch points included in their experience with you. It includes everything from your marketing messaging, to how they interact with your website, how your staff treats customers, how your atmosphere makes people feel, and everything in between.

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